A Conversation on Crisis.

How can we make sure museums and heritage organisations learn from crisis?

A conversation between Rachel and Marie Hobson (Audience Research and Insight Manager at the Natural History Museum, London) about how to become a learning organisation, how cultural organisations learn from tough times, and how we can all be better crisis managers as a result.

Marie's Twitter account dedicated to bringing together Covid-19 audience research from across the sector can be found @Covidsitor