This video from demonstrates how to re-map the visitor journey at your museum or heritage site. It's important to carry out this exercise regularly, but particularly in the light of restrictions we are all putting in place to stop the spread of Covid-19.

As with all of my resources, this video is available for free to support museum and heritage professionals, but if you find it useful, please do consider supporting CALM; a charity that exists to keep men alive by talking.

Click below to download a transcript of the video and a template for conducting your own visitor journey mapping exercise.