Have you dealt with more conflict since reopening your museum and heritage site?

The video below discusses how cultural organisations can think about conflict resolution in ways that can offer practical assistance to Front of House staff and others who deal with conflict.

This video is available for free, but if you find it useful, please do consider supporting my nominated charity: CALM. You can do this by clicking the link below the video

You can download a PDF transcript of the video, along with diagrams of the models discussed, here: