“ Rachel did an amazing job of reviewing our policies and plans and reviewing how we had handled the lockdown in many areas. We have now have an amazing new Crisis Management Plan and so much better equipped to handle unexpected events going forward. We are so grateful to Rachel for her amazing work.”

-Paul Griffiths, Director, Painshill Park

“Thanks so much for all your work with us here at Museum of Croydon – it was a real eye-opener for me and the team to work with your expertise in thinking more about the holistic visitor experience and journey”

-Marie Rose-Tully, Museum and Archives Manager, Museum of Croydon

“Absolute gold… thank you, thank you, thank you, it’s been great having someone to talk this through with!”

— Sandra Lynes Timbrell, Director of Visitor Experience, St. Paul’s Cathedral

“I very much enjoyed our conversation… thank you very much for the inspiration to get this piece of work underway”

— Clare Wood, CEO Re-form Heritage and Director, Middleport Pottery

“I found our discussions to be absolutely invaluable. Rachel has an ability to keep an eye on detail whilst understanding the bigger picture and what it important to visitors”

— James Rodliff, Operations Manager, Stonehenge