Welcome to The Recovery Room.
A space for sharing resources to support museum and heritage professionals delivering world class visitor experiences.
I created The Recovery Room as a space to share thoughts and research around Covid-19 recovery for the museums and heritage sector. It’s grown into a library of resources and a space that supports the people responsible for creating memorable days out. Read on to find out what I've been working on.
Delivering the Visitor Experience
My new book, Delivering the Visitor Experience, provides a practical guide to creating, managing and developing the visitor experience at your museum or attraction.
The Recovery Register
A new one-stop shop to connect expert advice with the museums who need it most. Help me grow The Recovery Register!
Five predictions for crowd management
Why COVID-19 may not have killed off crowd management, why we should worry about the ‘comfort gap’ and my top five predictions for the future of crowd management in museums and cultural attractions.
The Shutdown Survey
“This data isn’t intended to depress or scaremonger. It’s intended to prompt us all (myself included), at the end of a year like no other, to reflect on how far we’ve come, the lessons and skills we’ve learned and the work we’ve still to do”
What Next?
My thoughts on an unexpected year, a much appreciated accolade and what’s coming next!
Crisis in Context 6
As Covid-19 continues to threaten the very existence of some museums and heritage sites, it can be hard for staff affected to find the silver lining. However, in my interviews I found that not only have some opportunities grown out of this crisis, but that for many participants, the very fact that their organisation is being threatened has inspired a period of reflection that may be an opportunity to rethink museums and heritage sites for the better.
Crisis in Context 5
With its enforced physical separation of leaders and their workforces, Covid-19 has brought its own challenges to the already critical themes of leadership and communication.
Crisis in Context 4
In my research, I have found that although sector collaboration is not a theme that features heavily in general crisis management literature, it is often found in crises in the heritage sector. Coronavirus, it seems, was no different.
Crisis in Context 3
This post explores the impact the Covid-19 crisis has had on museum and heritage staff.
Crisis in Context 2
It is true to say that barriers to good communication and information sharing often exist during crises, especially conflicts. Despite this trend, my research has found that the Covid-19 crisis can be especially characterised by a lack of information, leading to confusing communications and extremely quick decisions.
Crisis in Context 1
In this series of blogs, I will share about some of the findings that came out of my recent research into how museum and heritage sites responded to the crisis of Covid-19
The Great Crisis Wash-up
What if museum and heritage organisations treated the whole of history as one giant lessons learned report?
